RuffDawg’s Lifetime Replacement Guarantee for ALL SIZES of:
The Football, Dawg-Hart, Dawg-X, Dawg-Cube, Big Dawg, Dawg-Buster, Dawg-Nut & Ball
These toys are so tough, we can Guarantee them for Life!
In the event that your toy gets destroyed, don’t panic, here’s what to do:
Step One: Customers in Canada, Mexico and all other international countries, please email us at: sales@ruffdawg.com for information.
Customers in the USA please follow steps 2-4 below.
Please note: Cost of shipping returns will not be covered by Ruff Dawg.
Step Two: Identify the toy – is it a Ruff Dawg Toy and is it one of the Lifetime Guaranteed toys pictured above? If so, please proceed!
Click here to download the printable pdf return form. Please fill out this return form, and return it along with the damaged toy to:
Ruff Dawg
Attn: Ruff Dawg Guarantee
17 Coppage Dr.
Worcester, MA 01603
Note: If you cannot print out the return form, please make sure you include your name, mailing address, your email, weight of your dog, and reason for the return – along with the toy inside the package!
Step Three: Check the mail. You should expect your toy replacement to arrive in approximately 3-4 weeks.
Step Four: Resume play!
